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ALTERATION QUESTIONS
Q: On what days and times do you take appointments?
A: During normal business hours. (Monday - Saturday 10AM to 4PM)
Note: Hours will be extended during Spring and Summer months.
Q: Can I get an alteration cost quote without coming or making an apptointment?
A: I can not give an exact cost with out seeing the garment, but you are welcome to email me a picture, stating what you think may need to be done.
Q: Where are you located?
A: 3355 West Spring Mountain Road. Suite 5. Las Vegas, NV 89102
Q: Will my garment be steamed after alterations and will there be an additional charge for steaming it?
A: Yes and yes. The fee for steaming or pressing your altered garment will be one half the normal steaming charges. You can check the normal steaming costs in the “Read More” section of the Steaming Page and divide them by 2. If you would like your entire Bridal partys' items steamed, make a note of this in the Comments area as you fill out your Steaming Reservation form. In this case, further discounts may apply.
Q: Do you have bra cups to sew into my garment?
A: Yes... One of the best types and brands!
Q: Do I need to purchase all my undergarments prior to my fitting?
A: If you know exactly what you want and need, this would be preferable. If not, come without them and I can guide you with the best choices for your gown and body.
Q: Do I need the exact same shoes for my fitting that I will be wearing for the ceremony?
A: If you don't have your shoes yet, you can use any pair
of the correct heel height to obtain your hem length. However, since your heel height is critical to your hem length measurment, you will need shoes of the same heel height as the ones you plan to wear for the wedding.
Note: For the above reason, it is best to wear
the very same shoes, for your fitting, that
you will will be wearing for your ceremony. If you substitute shoes and the hem later needs to taken up more, there will be an additional charge. If, when once shortened, we find it needs to be longer... well, this obviously could be hazardous to your wedding day bliss!
Q: How can I determine the best slip style for my gown or if one is even needed?
A: I can help you with the best slip style choice during your first fitting.
Q: Do you have a variety of slip styles to purchase or rent?
A: Yes, I have several styles in stock and, if needed, I can get any style you might need —to rent or buy.
Q: What is required for me to rent a slip from you?
A: You will need to pay the rental cost plus a deposit upon picking up your rental slip. When you return the slip in good condition, your deposit will be returned. If you paid in cash, your deposit will be returned in cash. If you paid by credit card, the deposit will be refunded back to your credit card account.
Q: How long is the rental period on a rental slip?
A: Usually two days before the wedding date and three days afterward.
Note: Other rental period arrangements can be made if neccessary.
Q: Can I rent a slip even without having alterations done by you?
A: Yes.
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GOWN STEAMING QUESTIONS
General Questions
Q: I want to ship my dress to you. Do you have a prefered shipping company?
A: No.
Q: Are there certain days that you receive shipments?
A: Yes. During normal business hours. (Monday through Saturday 10AM to 4PM)
Q: Do I pay the shipper his fees for shipping my items to you?
A: Yes.
Q: Is there a certain way I should package my gown and other items for shipping?
A: Use a heavy box, just large enough to hold everything. Put your garments in garment bags. There is no need for bubble wrap or styrofoam popcorn.
Note: Please always put a copy of your original reservation form in the package when possible. If that's impossible, include at least your name and wedding date so we can quickly identify your items and advise you of their safe arrival.
Q: Can the bridal store where I purchase my gown ship it directly to you?
A: Yes. Have them include your identifaction in the shipment. Also please let me know by email or in your Steaming Reservation form that it is being shipped.
Q: Can my bridal party who live in other locations ship there dresses separately and have you deliver them along with mine?
A: Yes. They can fill out their own Steaming Reservation and ship their items separately. Please make sure that, in their shipments, they identify themselves with your wedding party by indicating, (1)Bride's Name, (2)Party Name and (3)Wedding Date. They should, of coarse, also be sure to include this information in their reservation form.
Q: How far in advance of the wedding do you need my gown?
A: If you indicated you would like the Freshup service, I will need it here at least three days in advance of the date you want it delivered. If just steaming and spot cleaning is required, we would
have to have it here at the very latest, the day before you want it. But our preference is two full days.
Q: Can I send my package in advance for you to store my items and then steam and deliver them at the appointed time?
A: Yes. You can send your steaming items up to two weeks in advance.
Q: Can I include other bridal related items in with my gown?
A: Yes. Please indicate, in the Comments area, of your Steaming Reservation form, which other items will be in the package.
Q: Will you contact me when you have received my package?
A: Yes. We will email or call you the same day we receive your package.
Q: Will you save and return my hangers, bags and any other items we send?
A: Yes. We will return all your included items except for the box. If you wish to have the box back, please make a note to that effect in the Comments area.
Q: Will you ship my gown and other items back home for me after our Wedding?
A: Yes, if you wish. For the exact cost, let me know in advance the address you want it sent to, and what items you are including.
Delivery related questions
Q: Do I need to be available personally when you deliver my steamed items?
A: If you do not need our delivery touch up service, and payment was by credit card, we can leave your items at your hotel bell desk.
Note: If your wedding is at the Wynn wedding salon, we can leave your items at the salon in the care of your consultant.
Q: If delivery touch up is required how long will it take?
A: About 10 to 15 minutes in your room or other delivery point.
Q: Can I meet you in the hotel lobby for picking up and/or delivery, if my room isn't ready yet?
A: Yes
Advance Steaming Reservation Form Questions
Q: How do I know you have received my reservation?
A: When I receive it, I will respond with a personal confirmation using your preferred contact means —usually email.
Note: If you do not receive my personal confirmation, please let me know.
Q: Can I add or take away items from the orginal reservation later?
A: Yes. You can add or remove items right up to the date of service. Your reservation will not be carved in stone —Its our guideline that we can alter at any time thru our personal communication.
Q: How do I know whether or not my gown is couture?
A: If you're not certain, just choose the one you think might be right. If necessary,I will clarify things after I see your gown. As I said, it's not written in stone —Things can be modified, ammended or adjusted as the need calls for it.
Note: Credit cards are not charged until all item/s are received and confirmed.
Q: Is the tulle slip sewn into my dress a seperate cost?
A: No. It's part of the gown and so included in the steaming cost.
Garment care questions and/or special needs.
Q: Can you care for the special needs of my couture gown?
A: Yes. We have the equipment and the knowledge to care for couture gowns. (We will not put a crease where there's not supposed to be one)
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NEW OR COMING SOON...
For all these services, please email me for more information. Some services may be available now by special arrangement.
Gown Touch-Up
Wedding gown and train (touch-up only) in your hotel room or at the Wynn Wedding Salon. $40
New Drop-n-Run Service
We can pick up your Gown and other wedding garments after your wedding and ship them back home for you. This allows you to leave immediately for your honeymoon while we take care of your things.
New Products Coming
Many new items will be available for purchase at my new studio (See Contact page). Discounts of up to 15% will be available when purchases accompany garment alterations. Email me or check back here for updates.
Shoes, Shoes, Shoes!
You buy 'em and I'll dye 'em for ya', too! To view selections from the companys I will be carrying, visit these websites. These websites all open in a new window and I'll just wait right here till you get back.
http://www.benjaminwalkcorp.com
http://www.colorfulcreations.com
http://www.saugusshoe.com
Veils and Headpieces
http://www.jljohnsonbridals.com
Flower girl and baby tuxedos
Tip Top Kids - Paper catalog viewing only.
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